Life is unpredictable, and plumbing emergencies even more so. But you’re in luck, since Ace Plumbing Heating and Air Conditioning offers 24/7 emergency plumbing and HVAC repairs in Sacramento. We’re also here for things that allow for a longer lead time, like furnace installations. Even though we come prepared, there are some things you can do to prepare for our visit — even on short notice — so we can get right to work, and you can get your life back to normal.
Understand the Problem
The more you can explain when you call in, the better prepared we’ll be. That’s easy enough for some things, like a water heater installation. In other cases, like a leak of unknown origin, having more information means less poking around and a quicker fix. Letting us know the nature of the problem, when you first saw it, and what you’ve done to try to fix it before you called us will speed things along.
Know Some Plumbing Basics
We don’t expect homeowners to be plumbing experts; that’s what we’re here for. But it does help if you know a few fundamentals. If you understand nothing else about your plumbing, it helps to know where key items like your water heater are located, and where your shutoff valves are. Some repairs and installations (like garbage disposal service), are safer when power is shut off to the area, so you should know where your breaker box is located, and which switches to throw in order to shut off power to key areas.
Move Your Pets
We love pets, but there’s no denying that they’re curious little buggers. They like to be right in the middle of the action, which can be awkward when you’re working in a tight or potentially flooded space. And if they get spooked by an auger or any of the other noises that come with the trade, someone can get hurt. Please put them in a room where they’ll be safe and calm.
Clean the Work Area
Clean the area as best you can. That means clearing out under sinks, clearing a path to your water or sewer mains, taking items off the top of the toilet tank and sink, and otherwise ensuring easy access to the things we need to work with. We’re careful by nature, but accidents can happen and we’d rather not break or damage something that’s important to you!
Missed a Spot!
It’s inevitable, especially when you’re dealing with a plumbing emergency in the middle of the night. Things get overlooked. We’re not going to judge the stray pair of boxers on the floor, the bras drip-drying in the shower, or the extremely personal odds and ends you might’ve left on the toilet tank. For one thing, we’ve seen it all. For another, we’re in your home because we’ve got a job to do, not to judge you. So try to be thorough, but don’t be too mortified if something slips through the cracks.
Every Ace Plumbing Heating and Air Conditioning technician treats our customers’ homes as carefully as we’d treat our own. We’re careful to clean up after ourselves following installations and repairs alike. But that’s the key; we clean up our messes, not yours. So you may still have a stray puddle or any other… debris to deal with from before our visit. But for all your other plumbing needs, we’re always a phone call away!